Police Care UK is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the General Data Protection Regulations (EU 2016/279), Data Protection Act 2018 and the Privacy & Electronic Communications (EC Directive) Regulations 2003.

The Police Care UK website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including policies on their use of cookies, and we urge you to review them. They will govern the use of personal information you submit, or which is collected by cookies whilst visiting these websites. We cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

This Privacy Policy sets out how we obtain, use and protect any personal information you provide to us, whether online, via phone, text, email, in letters or in other correspondence. It explains:

  • what information Police Care UK may collect about you;
  • how Police Care UK will use information we collect about you;
  • when Police Care UK may use your details to contact you;
  • whether Police Care UK will disclose your details to anyone else;
  • your choices regarding the personal information you provide to us;
  • the use of cookies on the Police Care UK website and how you can exercise your choices in relation to those cookies.

Who is Police Care UK?

Police Care UK is a national charitable organisation, and is registered in England and Wales, and in Scotland:

  • Registered as a Charity in England and Wales (1151322) and regulated by the Charity Commission.
  • Registered as a Charity in Scotland (SC047767) and regulated by the Office of the Scottish Charity Regulator.
  • Registered as a Company limited by guarantee (08426630) and regulated by Companies House.

Our registered address is Nova Scotia House, 70 Goldsworth Road, Woking, Surrey, GU21 6LQ.

About the data we collect

Depending on your interaction with Police Care UK, we might collect the following types of information about you:

  • basic contact details, such as name, postal address and email address
  • your date of birth
  • basic financial information
  • your Gift Aid declaration
  • a record of our communications with you
  • your communication preferences
  • your donation history
  • photography and videography,
  • information collected as part of applying for assistance (this could include sensitive data if relevant to your request for support)
  • any other personal information that is shared with us


How do we collect information from you?

The personal data Police Care UK holds is either given to us directly by our beneficiaries, donors, customers, or volunteers during their interactions with us or by the third-party fundraising services we use.

Reasons for collecting and retaining your personal data

Police Care UK will collect and process various information sets (as outlined below) to provide support to the highest standard. To achieve our fundraising aims and maintain beneficiary relationships we require a small amount of personal data. We will only use your information within Police Care UK for the purposes for which it was obtained.

The law sets out six different grounds for when personal data can be processed (plus additional ones where sensitive data is used) The four legal grounds that are most relevant to Police Care UK’s use of your personal information are: Consent, Legitimate Interest, Contract, Legal Obligation.

Who we share your information with

Police Care UK will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us. Police Care UK will only share personal information in two instances. First, with CiC, our counselling provider when a beneficiary is referred for treatment and second in a beneficiary safeguarding emergency.

Your user rights

We are required by law to make sure that we have a valid ground for processing your data. Police Care UK ensures both the right to access and the right to erasure under GDPR. Please click on the below link for further details of your rights.

Your choices

You have a choice whether you wish to receive information from us or not. You can select by ticking a box to receive marketing information contained in the original form used to collect your information. You always have the choice to opt in or out of the following communication methods: email, post, telephone, text.


How we store your personal information

Police Care UK operations are based in the UK and we store your information on secure systems that are maintained and controlled by the Police Care UK within the European Economic Area (EEA).

Retaining your personal information

We keep your information for no longer than is necessary for its intended purpose. The length of time we retain your personal information for is determined by operational and legal considerations. Legacy income for example, we may keep this data for an extended period, to carry out legacy administration and communicate effectively with the families of people leaving us legacies. If you wish to know about the personal data which we current retain about yourself, please get in touch via the Subject access request process.

Contact us

To understand further the data procedures, we use for specific departments for example welfare, finance, fundraising and communications please email


If you have any questions about this Policy, or about how Police Care UK manages your data, please contact us on 0300 012 0030 or email