Welcome to our frequently asked questions section where you will hopefully find all the answers you need about our shop products and services.

If you can’t find what you are looking for, or would like to suggest a product for inclusion please contact us on the email below for further support.

In order to keep our costs down it’s not possible to place orders on the phone.  Please use the online webstore for the best experience.

Items have different lead times and if there is a bespoke element like engraving this can take a little longer.  Please read the information on the product and delivery page.

In the special instructions area on the check out page, please provide the details that you would like engraving.  Please note that there are certain restrictions on products in terms of number of characters available.

Once you have gone through all the ordering steps online you will receive a confirmation e-mail to say your order has been successful. You will also receive a further confirmation email once we have accepted and processed the order.

The most effective way to contact us about an order you have placed is to email us.  Please direct your email to pcuk@synergy-print.co.uk and we will respond as soon as we can.  You can also call us on 01543 257257 lines are open from 10am to 4pm, Monday to Friday.

In the unlikely event that you may need to return items, please contact us using the contact details above and we will be in touch with how you can return your items.